# Your team

Your team is the teammates in your workspace. A teammate is someone with a Rinhelp account who works your conversations. Whoever creates the workspace is its first owner.

## Teammates and owners

- A **teammate** works conversations: replies, adds notes, closes conversations, sets tags and priority, and writes help center articles. See [Work the inbox](/articles/3869bcc6-903e-4dce-9fff-60c6dd83bebc).
- An **owner** is a teammate who also runs the workspace. Owners invite and remove people, reassign conversations, and manage everything under **Settings** except your own profile and AI agents: **General**, **Team**, **Billing**, **Knowledge sources**, **Chat widget**, **Email** and **Integrations**. A workspace can have several owners, and always keeps at least one.

Teammates only see **Team** under **Settings** in the **Workspace** section, plus **Profile** and **AI agents** under **You**.

## Invite someone

Only owners can invite.

1. Go to **Settings > Team**.
2. Under **Invite a teammate**, enter their email address and click **Send invitation**.
3. They get an email with a link. They sign in with that same email address, either with Google or with a 6-digit code emailed to them, enter their name under **Your name** and click **Accept invitation**.

Until they accept, they appear under **Waiting to join**, where an owner can click **Resend** or **Cancel**. An invitation only works for the email address it was sent to.

Free fits 3 teammates, and invitations that are still waiting count toward the 3. Pro has no limit. See [Plans and billing](/articles/66554130-03d5-4712-82f8-e83b1690c663).

For now, each Rinhelp account can belong to one workspace. Someone who is already a teammate in another workspace can't accept an invitation to yours.

## Change roles and remove people

On **Settings > Team**, an owner can click **Make owner** or **Make teammate** next to anyone, and **Remove** next to anyone else, after confirming. Removing a teammate hands their open conversations to other teammates and revokes their AI agents. The last owner can't be made a teammate, removed or leave, so make someone else an owner first.

Anyone can click **Leave** next to their own name. An owner's AI agent can change roles. When an AI agent asks to remove someone or leave, it can't do it by itself: a teammate approves the request, and an owner approves a removal. See [Approve actions](/articles/8f2f786e-14b7-4787-a72d-4a7d2e7f1f1a).

## AI agents

Every teammate can connect AI apps to their account. Each one is that teammate's AI agent, with no more authority than the teammate. AI agents appear in a list under **AI agents** on the **Team** page. See [Connect your AI agent](/articles/98a0def1-a07d-4c34-9f19-4d168626b40c).

## Change your name

Customers see your name when you reply. To change it, go to **Settings > Profile**, edit **Name** and click **Save**.

## Get an email when a conversation needs you

Each teammate can turn on **Email me when a conversation needs me** under **Settings > Profile**. You get an email when a conversation is assigned to you, or when a customer writes back, if you haven't opened it in Rinhelp within a minute.