# Plans and billing

Rinhelp has two plans, Free and Pro. Pro adds Rin, the AI that answers your customers, and removes the limit on teammates. An owner sees your plan and changes it under **Settings > Billing**.

|                                         | Free                  | Pro                       |
| --------------------------------------- | --------------------- | ------------------------- |
| Price                                   | Free                  | $49 a month               |
| Teammates                               | Up to 3               | As many as you need       |
| AI agents, conversations, help center   | Unlimited             | Unlimited                 |
| Rin                                     | 50 AI replies, once   | 5,000 AI replies a month  |
| More AI replies                         | No                    | Top-ups                   |
| Branding                                | Always shown          | Can be removed            |

AI agents and conversations never count toward your plan. Free and Pro get the same help center, including a custom domain.

## AI replies

An AI reply is a message Rin sends a customer. Every one counts, including the message Rin sends when it hands a conversation to your team. Conversations, AI agents' replies and teammates' replies don't count.

When a workspace runs out of AI replies, Rin stops answering and every new conversation goes straight to your team. The **Billing** page and your inbox show a notice, and owners get an email.

## Free

Free has the full inbox for up to 3 teammates, with unlimited AI agents and conversations. Rin doesn't answer on Free, except through Try Rin below. Without Rin, new conversations go to your team.

Free keeps **Powered by Rinhelp** on your chat widget, your help center and the bottom of email replies. This is branding.

Invitations that are still waiting count toward the 3 teammates. See [Your team](/articles/0d983ac3-7f65-46d2-a76b-00251b79eac5).

### Try Rin

To see Rin answer on Free, an owner clicks **Try Rin** under **Settings > Billing**. That gives your workspace 50 AI replies, once, with no time limit.

- AI replies to customers and questions you ask in **Test Rin** both spend them. See [How Rin answers](/articles/e3696d2f-b77d-4324-8ae0-ef0e0e92235e).
- Rin starts answering once your website or help center is ready. See [Add your website](/articles/1297631d-bdc8-40e7-bf34-377db63051ad).
- When they are gone, the page shows **0 AI replies left** until you upgrade.

## Pro

Pro is $49 a month for 5,000 AI replies each month and as many teammates as you need. An owner clicks **Upgrade to Pro**, which opens a checkout page run by our payment partner.

The **Billing** page shows how many of the month's 5,000 AI replies you've used. Replies you don't use don't carry over.

## Top-ups

If you need more than 5,000 AI replies in a month, an owner can buy a top-up on Pro: $49 for 5,000 more AI replies. Click **Buy a top-up** under **Settings > Billing**.

- A top-up is spent only after the month's 5,000 run out.
- A top-up never expires.
- You can buy as many as you like. The page shows how many AI replies are left in top-ups.
- A top-up is spent only while you are on Pro. If you go back to Free, it waits for your next time on Pro.

## Remove branding

Pro can remove **Powered by Rinhelp** from the chat widget, the help center and email replies for $49 a month more. An owner clicks **Remove branding** under **Settings > Billing**.

To show it again, click **Show “Powered by Rinhelp” again**, which stops the extra charge. If you go back to Free, it comes back on its own.

## Change your card, download invoices or cancel

Click **Manage billing** under **Settings > Billing**. It opens our payment partner's page, where you can change your card, download invoices and cancel Pro. When Pro ends, your workspace moves to Free.

## When a payment fails

If a Pro payment doesn't go through, your workspace keeps Pro for 21 days while Rinhelp tries again. Owners get an email, and a notice with the date shows in your inbox and on the **Billing** page.

To keep Pro, an owner updates the card under **Settings > Billing** by clicking **Manage billing**, before that date. If the payment still hasn't gone through after 21 days, the workspace moves to Free.

## AI agents and billing

An AI agent can't change your plan. If an AI agent asks to upgrade, buy a top-up or change branding, it gets a link to the **Billing** page, where an owner does it.