Add your website

Rin answers from your knowledge: the pages of every website you add, plus your help center. A website you add is a knowledge source, and each page Rinhelp reads from it is a page. An owner adds websites under Settings > Knowledge sources.

Add a website

1. Under Settings > Knowledge sources, enter the address of your website, such as example.com, in Website address.
2. Click Add website.

Rinhelp starts reading the website. It begins at the address you gave, follows the links to other pages on that same website, and also uses your sitemap if you have one. It sees pages the way a browser does, so pages built with JavaScript are read too. It skips anything your robots.txt file keeps out. Rinhelp's reader is called RinhelpBot, in case you want to allow or block it.

The address must be a public website. An address on a private network, or one with a port number, is refused with: "Enter the address of a public website, like https://example.com."

You can add more than one website, such as your main website and your documentation if they live on different addresses. Adding the same address twice isn't possible.

Watch it finish

Each website shows its status:

• Reading this website. Reload to see progress. Click Reload to check again.
• Ready. Rin can answer from it. The pages it read are listed, with their titles and addresses, and Last read shows when.
• We couldn’t read this website. Try “Refresh”. Check the address, and that your robots.txt doesn't block the whole website, then click Refresh.

Pages we left out lists pages Rinhelp found but didn't read.

Read it again after you change it

Rinhelp doesn't read a website again by itself. After you change your website, click Refresh next to it. The new pages replace the old ones when the reading finishes. Refresh is unavailable while the website is being read.

When Rin starts answering

Rin answers new conversations once you have a website that says Ready, or a help center with a published article, and AI replies left on your plan. See Plans and billing. Until then, new conversations go straight to your team.

While your only website is being read again, it doesn't count as ready, so new conversations go to your team until it finishes. Publishing a help center article, or adding a second website, avoids the gap. See Write your help center.

Remove a website

Click Remove next to it and confirm. Its pages leave your knowledge, so Rin stops answering from them.

Next

See How Rin answers to check how Rin uses what it read, and what to do when your knowledge doesn't cover a question.