Write your help center

Your help center is a public website of articles, and it is one of the places Rin answers from. It is also the quickest way to fix a knowledge gap, because a published article is in your knowledge as soon as you publish it, with no waiting for a website to be read again. If you have no website for Rin to read, a help center with one published article is enough for Rin to start answering.

Free and Pro get the same help center.

Write an article

Any teammate can write and publish articles.

1. Click Help center on the left, then Articles.
2. Type a title under Title and click Write an article. The article opens as a draft.
3. Write the text in the box. It uses Markdown, a simple way of writing headings, lists and links. The buttons above the box add the markings for you, and the preview next to the box shows how it will look.
4. To add an image, click Add image or paste one into the text. Use a PNG, JPEG or WebP image up to 2 MB. It goes on its own line, with its file name selected as its description for screen readers: type over it to describe the image.
5. Pick a Section if you want one.
6. Click Save to keep a draft, or Publish to put the article on your help center.

A draft is only visible to your team, and Rin doesn't use it. After you publish, saving changes updates the article and Rin's knowledge at once. Click Unpublish to turn it back into a draft. Delete removes it for good after you confirm.

Articles can be in any language. Raw HTML in an article is shown as plain text, not run.

Group articles into sections

A section is a named group of articles. Under Add a section on the Articles page, type a name under Section name and click Add section. Use Move up and Move down to put sections in the order you want, and Delete to remove one. Its articles stay, without a section. Articles with no section are listed under Articles on the public site.

Find your help center

Your help center is at a rinhelp.com address based on your workspace, such as acme.rinhelp.com. An owner sees it under Settings > General, in Help center address. The address shows "Not found" until you publish your first article.

Visitors see your workspace name, your chat widget image and color, a link back to your website, a search box (Search for answers), and your sections, each with its first three articles. Search results show the part of each article that matched. Powered by Rinhelp shows at the bottom unless you remove it. See Plans and billing. Once there is a published article, the chat widget links to the help center too.

Each article shows when it was last updated, about how long it takes to read, and the other articles in its section. An article with two or more headings lists them under On this page, so visitors can jump to the part they need.

Each article also has a plain Markdown version: add .md to the end of its address. Visitors can click Copy as Markdown to paste the whole article into their own AI app.

Change the address

Under Help center address in Settings > General, change Subdomain and click Save. Use 3 to 63 lowercase letters, numbers and hyphens, and pick a name no other help center uses. Links to the old address stop working right away, unless you use a custom domain.

Use your own domain

You can show your help center on a subdomain you own, such as help.example.com.

1. Under Custom domain, enter the subdomain under Domain and click Add.
2. The page shows a CNAME record to add where you manage your domain's DNS (the settings that tell the internet where your domain's website lives). Copy Name and Value into a new record of type CNAME.
3. Click Check. If it says it isn't working yet, wait a few minutes and check again, because DNS changes can take a while.

If it isn't working within 7 days, Rinhelp removes the domain so you can start again. Once it works, your rinhelp.com address sends visitors to your domain. Click Remove followed by your domain to go back to the rinhelp.com address.