Your team

Your team is the teammates in your workspace. A teammate is someone with a Rinhelp account who works your conversations. Whoever creates the workspace is its first owner.

Teammates and owners

• A teammate works conversations: replies, adds notes, closes conversations, sets tags and priority, and writes help center articles. See Work the inbox.
• An owner is a teammate who also runs the workspace. Owners invite and remove people, reassign conversations, and manage everything under Settings except your own profile and AI agents: General, Team, Billing, Knowledge sources, Chat widget, Email and Integrations. A workspace can have several owners, and always keeps at least one.

Teammates only see Team under Settings in the Workspace section, plus Profile and AI agents under You.

Invite someone

Only owners can invite.

1. Go to Settings > Team.
2. Under Invite a teammate, enter their email address and click Send invitation.
3. They get an email with a link. They sign in with that same email address, either with Google or with a 6-digit code emailed to them, enter their name under Your name and click Accept invitation.

Until they accept, they appear under Waiting to join, where an owner can click Resend or Cancel. An invitation only works for the email address it was sent to.

Free fits 3 teammates, and invitations that are still waiting count toward the 3. Pro has no limit. See Plans and billing.

For now, each Rinhelp account can belong to one workspace. Someone who is already a teammate in another workspace can't accept an invitation to yours.

Change roles and remove people

On Settings > Team, an owner can click Make owner or Make teammate next to anyone, and Remove next to anyone else, after confirming. Removing a teammate hands their open conversations to other teammates and revokes their AI agents. The last owner can't be made a teammate, removed or leave, so make someone else an owner first.

Anyone can click Leave next to their own name. An owner's AI agent can change roles. When an AI agent asks to remove someone or leave, it can't do it by itself: a teammate approves the request, and an owner approves a removal. See Approve actions.

AI agents

Every teammate can connect AI apps to their account. Each one is that teammate's AI agent, with no more authority than the teammate. AI agents appear in a list under AI agents on the Team page. See Connect your AI agent.

Change your name

Customers see your name when you reply. To change it, go to Settings > Profile, edit Name and click Save.

Get an email when a conversation needs you

Each teammate can turn on Email me when a conversation needs me under Settings > Profile. You get an email when a conversation is assigned to you, or when a customer writes back, if you haven't opened it in Rinhelp within a minute.